Fantasy Arena X Cancellation & Refund Policy
Our goal is to ensure a smooth and enjoyable gaming experience for all users. However, we recognize that certain situations may require contest cancellations or refund requests. This policy explains the conditions under which such requests are handled.
1. Cancelling Your Contest Entry
Before the contest starts: You may withdraw from a contest within the timeframe specified on the contest details page. If your cancellation is successful, your entry fee will be refunded to your account balance.
After the contest begins: Once a contest has started, cancellations are no longer permitted, and entry fees become non-refundable, as results depend on real-world player performances.
2. Contest Cancellations by Fantasy Arena X
Insufficient Participants: If a contest fails to meet the required number of participants, Fantasy Arena X reserves the right to cancel it. In such cases, all entry fees will be fully refunded.
Technical Disruptions: If a contest is affected by technical errors, system malfunctions, or any disruptions that impact fair gameplay, we may cancel the contest and issue refunds.
Policy Violations: If a contest is terminated due to rule violations or breaches of our Fair Play Policy, refunds may not be issued to users involved.
3. Refund Policy
Refunds may be issued under the following conditions:
- Contest cancellation by Fantasy Arena X.
- User withdrawal before the contest begins.
- Errors in billing or transactions.
Refund Processing: Refunds will be credited to your Fantasy Arena X account balance. These funds can be used for future contests or withdrawn per our withdrawal policy.
Refunds will not be provided in the following cases:
- Disqualification due to policy violations.
- Losses incurred through contest participation.
- Refund requests made after a contest has started or ended.
4. Withdrawals from Your Account
Requesting Withdrawals: Users may request a withdrawal from their account balance if they meet the minimum withdrawal requirement stated on our platform.
Processing Time: Withdrawal requests are typically processed within 3-5 business days, though this may vary depending on your payment provider.
Withdrawal Fees: A small processing fee may be applied, which will be displayed during the withdrawal process.
5. Requesting a Refund or Cancellation
Contacting Support: If you wish to cancel a contest entry or request a refund, please contact our support team at support@fantasyarenax.com. Be sure to include your account details, contest information, and reason for the request.
Review Process: Our team will review your request and respond within 24-48 hours. Additional information may be required to complete your request.
6. Policy Updates
Fantasy Arena X reserves the right to modify this Cancellation & Refund Policy at any time. Changes will be posted on this page, and we encourage users to check the policy periodically. Continued use of our platform after updates implies acceptance of the revised terms.
7. Contact Us
If you have any questions or need assistance, reach out to us at support@fantasyarenax.com.